Common questions about buying Japanese auto parts through Mobieco — how quotations work, what shipping from Japan to Malaysia costs, payment, and delivery.
Mobieco is a proxy buying service that helps Malaysians purchase automotive parts directly from Japan. We handle everything from item sourcing, purchasing, shipping, and final delivery.
No. Mobieco only supports automotive-related items. Other product types such as clothes, electronics, and household goods are not supported.
Delivery takes approximately 8 weeks for sea-freight and 2 weeks for air-freight from the shipping date. This timeline accounts for international delivery excluding the purchasing process.
Yes. Mobieco provides full tracking updates from the moment of purchase to final delivery in Malaysia.
You can use the Mobieco Pricing Calculator to get a rough estimate based on item value and category. For a confirmed price, submit a Purchase Request.
The final price may change due to bidding outcomes, updated shipping costs, or handling adjustments. Mobieco will always notify you before proceeding.
Log in and click the purchase request icon. Fill in the item name, link, target price, purchase type (buyout or bid), quantity, and delivery preferences. Submit the form and wait for a quotation from Mobieco.
Once accepted, Mobieco will proceed with purchasing and handling the item. You'll be updated through each stage until it arrives in Malaysia.
You can top up using FPX (Malaysia online banking), local bank deposit, or WISE international transfer. Choose your method, enter the amount in Yen, and follow the instructions.
The minimum top-up amount is ¥1,000.
You can view all your top-ups, payments, and balance in the My Wallet section of your account.
Yes. Refunds are processed according to Mobieco's refund policy. If using WISE, a ¥300 Mobieco fee and Wise's charges will apply. Refunds to Malaysian accounts are calculated based on the original RM value at the time of transaction.
Visit the Mobieco Marketplace to explore trusted Japanese shops and item listings.
You can view everything in the Dashboard or My Products section, including item status like "purchasing," "delivering," or "completed."
Your request may be rejected due to an invalid link, missing information, unsupported item category, or unclear pricing. You can revise and resubmit.
Contact customer support at [email protected] with your Purchase ID and details.
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