Mobieco Terms and Conditions

Welcome to Mobieco, your premier destination for purchasing authentic car parts directly from Japan. By accessing and utilizing the services provided by Mobieco, you hereby agree to adhere to and be bound by the following comprehensive terms and conditions:

1. REGISTRATION AND ACCOUNT MAINTENANCE

Users are required to register an account to avail of Mobieco’s services. It is imperative that users maintain their account information, ensuring it is consistently accurate, current, and complete.

2. PAYMENT PROCEDURE

Mobieco facilitates secure transactions through the dedicated Mobieco Wallet. Users have the convenience of topping up their wallets using the local currency (RM), with options available for wire transfer or FPX. Detailed instructions will accompany the top-up process to guide users effectively.

3. REFUND POLICY

Before Purchase: Refunds are applicable and processed if the user decides against a purchase after payment has been made. Requests for such refunds will be facilitated promptly.

After Purchase: Refunds are not permissible after the finalization of a purchase due to immediate payment transactions initiated with the sellers.

Refund Timing and Process: A structured and secure refund process is maintained. Users are requested to exhibit patience as we work diligently to complete the refund process in a timely manner.

4. PRIVACY AND CONFIDENTIALITY

Mobieco prioritizes user privacy, implementing steadfast security measures to ensure that personal data remains secure and is treated with utmost confidentiality.

5. TRANSPARENCY AND CHOICE

Mobieco is committed to maintaining high standards of transparency regarding the collection and use of data, ensuring users have substantial information to make competent privacy-related decisions. We encourage users to exercise control over their data, promoting a customizable user experience.

6. DATA RETENTION POLICY

User information is preserved in compliance with applicable legal and regulatory guidelines. Data is kept only for durations that are strictly necessary for operational processes.

7. THIRD-PARTY LINKS AND PARTNERSHIPS

Mobieco’s platform may feature links to third-party websites or applications. It is essential to understand that Mobieco does not influence the privacy practices of these external entities.

8. SOCIAL MEDIA INTERACTIONS

Any interactions occurring on Mobieco’s social media platforms are subject to the governing privacy policies of the respective social media entities.

9. USER TESTIMONIALS AND FEEDBACK

Mobieco may showcase user testimonials and feedback, which are genuine reflections of user experiences and satisfaction levels.

10. CUSTOMER SUPPORT

Our dedicated customer support team is available to address queries, concerns, or any assistance users may require during their Mobieco experience.

11. EDUCATIONAL RESOURCES AND AWARENESS

Users are urged to familiarize themselves with their rights and Mobieco’s obligations concerning data handling practices.

12. COMPLIANCE WITH LEGAL AND REGULATORY STANDARDS

Mobieco ensures meticulous adherence to prevailing local and international data protection and privacy laws.

13. AGREEMENT AND CONSENT

By engaging with Mobieco’s services, users express their consent to our terms and conditions, which are subject to modifications and updates.

14. CONTACTING MOBIECO

For inquiries, feedback, or further information, users are encouraged to reach out to us at customer.support@mobieco.io.

Mobieco takes immense pride in serving as your reliable and trustworthy partner in securing quality automotive parts from Japan, ensuring an enriched and secure user experience.